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     MySalonStore.com is  owned by previous Salon/Spa owners and understands what the customer expects of a quality distributor.  We remain leaders in the industry as a result of these experiences.

     Our business model is customer service and great prices in that order.  We understand if we treat you with respect and our prices are good, you will tell your friends and colleagues.  Our theory is to sell one or two lines from a product category versus everything available.  We focus on volume not multiple lines which is the style of most distributors.  Buying more at a time allows us to receive excellent pricing we pass on to our customers.

     Our main distribution warehouse is located in McKinney, TX. Orders placed before noon, Central time are generally shipped within 24 hours. NOTE: some equipment, etc. might be shipped at a later time due to custom configurations, etc. All orders being shipped outside the continental United States have to be paid for in advance via check or by bank wire.

Policies, Terms & Conditions 

BACKORDERS
At MySalonStore.com, we update our on-line store throughout the day so that we may offer you the most up to date products available. Because our store consists of over 10,000 salon-related products, we may not always have an item in stock. MySalonStore.com will accept orders for out of stock items. If your order is not in stock it will be placed on backorder and shipped when the item is available. On orders with backordered items, the total shipping charges are included with the first shipment. Shipping charges are non-refundable. You may cancel a backorder at any time prior to shipping.

DISCOUNTS
If a product is already marked down from the manufacturers suggested price, and we advertise that a product line is a certain percent off, that percent is applied to the manufacturers price, not the price shown on the web site.

COPYRIGHT
Worldwide copyright laws and treaty provisions protect all materials appearing anywhere on MySalonStore.com's Internet site. None of the materials may be copied, reproduced, modified, or distributed in any form or by any means without MySalonStore.com's prior written permission. Any unauthorized use of the materials appearing on MySalonStore.com's internet site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

CREDIT CARDS
We accept all major credit cards. There is no surcharge for using your credit card to make a purchase. Please be sure to provide the exact billing address and telephone number that your credit card bank has on file. Incorrect information will cause a delay in processing your order. Your credit card will be charged as each item is shipped.  

JURISDICTION
Any litigation regarding this agreement or any transaction between customer and MySalonStore.com shall be brought in the state or federal courts located in McKinney, Texas and customer hereby agrees and submits to such jurisdiction and venue as proper.

MANUFACTURER’S WARRANTY
Anytime after the first 10 days of invoice, all returns and replacements must be handled directly with the manufacturer. Manufacturer’s warranties vary on each product. Extended warranties are available directly from select manufacturers.

ORDER ACCEPTANCE POLICY
Your receipt of an electronic order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Item availability and prices are subject to change.

PRIVACY POLICY
At MySalonStore.com, we value your privacy. Your private information is for use by our staff only, Period. 

RETURN POLICY
Every item we sell comes with our guarantee that the product will meet or exceed your expectations. Defective software will be replaced immediately upon receipt of the defective product. Defective hardware will be replaced or repaired at our discretion. All non-defective unopened returns are subject to a 15% restocking fee. Before returning any item, you must contact our returns department via email at returns@MySalonStore.com within seven days of the delivery for a Return Merchandise Authorization number (RMA). No returns, of any type, will be accepted without a RMA number. MySalonStore.com will not accept any opened non-defective returns. All returns are subject to the following:  

  1. Shipping, insurance, and handling charges are not refundable. Your purchase must be returned insured with shipping pre-paid. UPS automatically insures a package for $100.00.

  2. For a return to be valid, a RMA must be issued 7 days from receiving the merchandise.

  3. Damaged items must be reported within 3 days from receipt of merchandise.

  4. A RMA number is valid for 5 days from the date issued. The RMA number must appear on your return packing label.

  5. All products must be in "as-new" condition, in original packaging and with all (blank) warranty cards, manuals, cables and accessories.

  6. Software, media and consumables are not refundable unless returned unopened in original packaging with all documentation.

Sales Tax
MySalonStore.com charges sales tax on all shipments to the state of Texas unless a certificate of resale is on file. If your package ships from a warehouse in the state in which you reside, a sales tax charge may apply. You, the customer, are responsible for any and all unpaid sales taxes.

SHIPPING POLICY
Shipping charges are calculated for you when placing an order. Total shipping charges are calculated based on the total weight of the all the items in your order. On orders with multiple shipments, the total shipping charges are included with the first shipment. Shipping charges are non-refundable. There will be an additional charge of $25.00 to your credit card for any shipment that’s refused. Orders must ship to the address where your credit card statement is sent to or to an address that is registered with your credit card issuing bank. MySalonStore.com will not ship to P.O. Boxes. Shipping is free on all domestic orders over $150.00 in the continental United States, except on equipment. However, if we run a special on a product line, then free freight does not apply on the discounted items. Inquire about overseas shipping prices. NOTE: shipping on equipment is not free. Large pieces of equipment are shipped via common carrier, not UPS. Therefore prices change daily.

TRADEMARKS 
All trademarks or service marks are property of their respective owners. MySalonStore.com is a registered trademark of MySalonStore.com.
 

MySalonStore.com
3201 Hemlock Lane
McKinney, TX 75070 USA
888-525-3668
972-549-1111 - fax
sales@MySalonStore.com